Shipping & Cold-Chain Delivery Policy

Natural casings are delicate collagen structures requiring uninterrupted cold storage. All commercial consignments leave our Düsseldorf distribution hub packaged in food-grade, hermetically sealed barrels (casks) or vacuum-sealed polyethylene barrier pouches, immersed in high-purity sodium chloride brine or dry-salted. Thermal barrier pallet wraps and calibrated electronic data loggers protect shipments throughout transit.

Commercial deliveries are executed via heavy-goods vehicles (HGVs). Buyers are responsible for ensuring appropriate receiving facilities at the destination address. During checkout or purchase order placement, customers must declare dock specifications: standard 1.2 m loading ramp, tail-lift vehicle requirement, or ground-level forklift reception. Delivery is deemed complete when goods are unloaded and signed for at the designated delivery bay.

Pursuant to German Commercial Code (§ 447 BGB for B2B transactions), the risk of accidental loss or damage passes to the commercial buyer once the goods are handed over to the freight forwarder or logistics carrier. The receiving party must immediately verify the integrity of outer packaging, barrel seal security, and temperature logger status upon arrival.

In the unlikely event of visible transit damage, ruptured containers, or a recorded temperature excursion above +7°C, the receiving officer must note the discrepancy explicitly on the carrier's digital proof of delivery (CMR consignment note) before signing. Photographic documentation and logger readouts must be transmitted to Darezini Logistics (logistics@darezini.com) within 24 hours of delivery.

Deliveries outside the European Single Market are coordinated under Incoterms 2020 rules (typically EXW, FCA, or CIF). Shipments are accompanied by official TRACES-NT veterinary health certificates issued by the State Veterinary Office Düsseldorf, certificates of Halal slaughter (HQC), and commercial customs packing lists.